Returns & Refund Policy

Thank you for choosing our store! We want every customer to be completely satisfied with their purchase. Please review our Return & Refund Policy before placing an order.

1. Custom Orders (Personalized Coins)
All personalized products — including coins with engraving, names, dates, or custom text — are non-refundable and non-returnable. Since each item is made to order, we cannot accept returns or exchanges unless the product arrives defective or an error occurred on our part during production.

2. Standard Products (Non-Personalized Items)
Non-personalized items may be returned or exchanged within 14 days of delivery. To qualify for a return, the item must be unused, in its original condition, and in the original packaging. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees.

3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving it. After verifying the issue, we will replace the item or issue a full refund. To expedite the process, please include clear photos of the damage or defect when contacting us.

4. Return Process
To initiate a return, please contact our customer support team via email or through the contact form on our website. Include your order number, full name, and a brief description of the issue. Once your return is approved, we will send you detailed instructions on how to proceed.

5. Refunds
After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or payment provider.

6. Contact Information
If you have any questions regarding this Return & Refund Policy or need assistance with your order, please contact us.